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Intercultural Sales Cycles with Jennifer Roberts in Lviv

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Tickets for "Intercultural Sales Cycles with Jennifer Roberts in Lviv" (01/29/2016 – 01/30/2016)
Ticket sales have ended on 29 January 2016 08:00
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Event details

Sell more - globally

Jennifer Roberts, on behalf of Ekipa is offering its exclusive Intercultural Sales Cycles workshop covering all aspects of selling, fulfilling projects, and customer service based on real examples of interactions across cultures.

We’ll start with the major differences between your culture and that of USA/UK/EUR clients - those one, that affect your sales. Then we’ll take you through every aspect of a complete project sales and fulfillment cycle, from marketing, to sales, to fulfillment, and ongoing customer support.

We’ll use actual examples from your team’s work to see how interactions can be improved, and do in-person exercises designed to give you more insight into what your clients need.

We will cover the following topics:

US-Ukraine outsourcing Market:
  • Cultural background of business in the US and Ukraine - similarities and differences
  • What US companies expect of teams they partner with
  • Difference between startups, medium and large corporations
  • Worries and concerns of outsourcing
  • Identify steps in sales process to improve and key traits to work on
Lead generation:
  • How to target the right leads and approach them
  • How to impress USA clients with your promotional material
  • Real life critique of participants’ material
  • What to do, what to say: selling in writing and in person
  • How to identify a warm vs. cold lead
  • Answering objections: real life practice
  • When to reach out, when to back off
Converting a Lead to a Client
  • What your USA client expects in the sales process
  • Assertive vs. stubborn, accommodating vs. pushover: avoid misunderstanding
  • Real life practice of sales mannerisms
  • What not to do when negotiating a contract
Fulfillment
  • When do timelines matter, and when can they be changed
  • How often to check in with your clients and how
  • How to make sure they’ll be happy with the final product
  • How to make sure you’ll get paid for your hard work
Customer satisfaction
  • How to turn complainers into repeat customers
  • Situation management: what to do when something goes wrong
  • Get awesome client reviews, every time

More about this event you can find, following this link http://blog.ekipa.co/intercultural_sales_cycles

29
29 — 30 January 2016
Friday — Saturday
09:00 — 18:00
Zhorzhe Hotel, Lviv
Ukraine, L'viv
Mitskevycha Square 1

Event host

Cossacks IT

Nataly Veremeeva

Owner@Cossacks IT

e-mail: nataly@cossacksit.com

mobiles: +380501700155;

+380971770155